This policy covers photography products, digital photographs and other bespoke or personalised items purchased directly from Cosy Toes Photography, including purchases made using PayItMonthly finance.
Our photography products are individually prepared for each client and made using their selected photographs, requirements and preferences. These products can include albums, framed artwork, wall displays, prints and other made-to-order items.
Once you have reviewed and approved your order, a contract is formed for the purchase of the products selected.
Please ensure that all details, images and product choices are correct before approving your order. Once an item has entered production, amendments may not be possible.
If you would like to cancel or amend an order, please contact Cosy Toes Photography as soon as possible.
If production has not begun, we will assess whether cancellation is still possible. Depending on the circumstances, we may deduct or request payment for work already undertaken, expenses incurred or losses reasonably arising from the cancellation.
After a personalised item has gone into production, cancellation, return or exchange will generally not be available simply because you have changed your mind. You will continue to be liable for the agreed cost of the order.
Nothing in this policy limits your statutory rights if an item is faulty, damaged, incorrectly supplied or fails to correspond with the description agreed with you.
Digital photographs are individually prepared for you as part of your order.
Once digital content has been delivered, downloaded or made available for access, it cannot be returned. Consequently, payments relating to digital photographs are non-refundable once delivery has taken place.
Your statutory rights remain unaffected where digital content is defective, inaccessible or materially different from what was agreed.
For eligible bespoke product orders, PayItMonthly may be available as a payment method arranged in person. This finance option is not offered through the Cosy Toes Photography online checkout.
The contract for your photography products with Cosy Toes Photography and your separate finance agreement with PayItMonthly are independent agreements.
Under your statutory rights, you can withdraw from a PayItMonthly finance agreement within 14 days. Cancelling the finance agreement does not, by itself, cancel your product order or release you from the obligation to pay for the products.
If you withdraw from the PayItMonthly agreement while your photography order remains in force, you will need to either:
repay the financed amount to PayItMonthly in line with its instructions; or
agree an alternative payment arrangement with Cosy Toes Photography, where available.
If Cosy Toes Photography agrees to cancel an order or accept a product return under this policy, any relevant arrangements concerning the PayItMonthly finance will be dealt with as appropriate.
For questions about your finance agreement, including withdrawal, repayments or account management, please contact PayItMonthly directly.
Any payments made through PayItMonthly are subject to the terms of your finance agreement with PayItMonthly.
Cancelling a photography session, deciding against purchasing the products or failing to collect an order does not automatically terminate either your product order or the related finance agreement.
If you are having difficulty keeping up with your repayments, please contact PayItMonthly as soon as possible.
Please check your products promptly after they have been delivered or collected.
If an item is damaged on arrival, defective or differs from the order you approved, please contact Cosy Toes Photography and explain the problem. Where possible, please provide photographs showing the issue together with relevant details about your order.
We will review the matter and provide an appropriate solution in accordance with your statutory rights. Depending on the circumstances, this could involve repairing the item, providing a replacement or issuing a refund.
Not collecting a completed order, declining delivery or failing to provide information required to fulfil your order does not constitute cancellation and does not remove your obligation to pay any outstanding amount.
Cosy Toes Photography reserves the right to recover reasonable additional costs caused by further delivery attempts, storage or alterations requested after an order has been confirmed.
If you would like to request cancellation, notify us of a problem with your order or discuss any aspect of this policy, please contact:
Cosy Toes Photography
lisa@cosytoesphotography.co.uk
07779950121
